Customer Service

As an automotive supplier certified according to IATF 16949, SONIMA can support you in managing all aspects of the customer interface. 

To meet the continuously increasing demands of the market, SONIMA as an innovative global service provider offers a unique concept - focused 100% on the customer.

We take care of your discerning customers and offer you not only the operative services of a Resident Engineer but also administrative support in the fields of customs clearance, as “Fiscal Agent” or in sourcing or parts procurement.

The automotive sector is characterised by the relocation of production plants (manufacturers and suppliers) to other countries and continents which means the value chain needs to be completely reorganised.

SONIMA is true to its motto: “A car is more than the sum of its parts” and offers consulting services in the automotive sector for specific customer solutions in all aspects of supply chain management to achieve the optimal supply of parts.

Our approach is to make a thorough analysis of your requirements and implement an overall concept for your products.

The SONIMA team would be happy to advise you.